Privacy Policy for Volcoholics.co.uk

1. Introduction

At Volcoholics.co.uk, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, including information gathered during payment transactions processed by Stripe.com.

2. Information We Collect

We collect personal information that you provide directly to us, including:

  • Contact Information: such as your name, email address, and phone number when you sign up, place an order, or contact us.
  • Payment Information: processed through Stripe, including your billing address, payment method details (such as credit or debit card numbers), but we do not store your full card details on our servers.

Additionally, we may collect information automatically through cookies and similar tracking technologies for website analytics.

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders made on Volcoholics.co.uk.
  • Manage and verify payment processing through Stripe.
  • Respond to customer inquiries and provide customer support.
  • Improve our website’s performance and user experience.

4. Payment Processing

For secure transactions, we use Stripe to process payments. When you make a purchase, your payment information is transmitted securely to Stripe. Stripe handles the security of your payment information according to its Privacy Policy. We do not store your full payment details, and all transactions comply with the Payment Card Industry Data Security Standard (PCI-DSS).

5. Sharing Your Information

We do not sell or rent your personal data. We may share information only when necessary with:

  • Service providers who perform services on our behalf (such as Stripe for payment processing).
  • Legal authorities if required by law or necessary to protect our rights, users, or the public.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information held by us.
  • Request corrections to any inaccurate or incomplete information.
  • Request the deletion of your personal information under certain circumstances.
  • Withdraw consent where consent is required.

To exercise these rights, please contact us at support@volcoholics.co.uk.

7. Security

We use appropriate technical and organisational measures to protect your data. However, no method of electronic transmission or storage is entirely secure, so we cannot guarantee absolute security.

8. Cookies

Our website uses cookies to enhance user experience and analyse website usage. You can manage your cookie preferences in your browser settings.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the last updated date indicated at the top.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

  • Email: support@volcoholics.co.uk